There are the nice people, who smile, chat with the baristas, and sometimes even remember our names. There are also the mean people, who are awful to us and we make their drink, which many times is super customized, which we would totally be fine with if they weren't a dick about it. Maybe they feel like the money they give us means they don't have to be a decent human being. I feel like telling people that just because they had a bad childhood or marriage or job or whatever, that they shouldn't take it out on the person giving them coffee. But alas, I must internalize my rage and sass.
Today was a bogo day and bogo days are especially awful. For some completely unknown reasons, people are especially mean and unreasonable when they can buy a holiday drink and get a second one for free. It doesn't help that they all seem to bring an unreasonably large amount of people with them. It seems to flick a switch inside people's heads that says "Oh, bogo days! I should bring my wife, my kids, my second cousins, my entire street!" There was also a recurring thing that happened today where like six different people were unreasonably angry when we didn't use our magical barista mind reading powers and give them their drink as a frappuccino without them stating that they wanted their drink as a frappuccino, which unbelievably enough is an essential part of that process. But alas, we can't just say "Deal with it" and move on. No, we must put up with whatever they say to us and make it the way they want. That's a wearing process when they can't put words to their very particular specifications and we have to keep at it until they're happy and we're internally plotting their demise.
It doesn't help that the last few shifts, my supervisors have been quite on edge. They just ran out of holiday cheer or something and figured I was a good scapegoat for most things that are done wrong. Despite that I haven't been responsible for about 80% of the things I've been condescendingly told not to do in the past two shifts, somehow I still get lectured 100% of the time. Yesterday, I put a syrup stand in the sink to wash it and my shift said,"NO, you never put things in the sink!" and moved it quite agressively. I was a little dazed by this and replied that I was washing it, at which point I was begrudgingly forgiven and given a lecture to never put anything in the sink unless it's being washed right then, exactly what I had been doing. I'm learning to quickly deny false accusations of incorrectly done things when it wasn't me and apologizing when it is me. Other than withstanding these few days of excessive lecturing on health and safety, protocol and standard, I quite like my job most of the time. And after this on edge lecturing thing dies down, I'll probably be drastically better at my job anyway.
Basically, my job has taught me that people take themselves too seriously sometimes and need to chill out. Also, I can deal with books much better than people at times.
Hearts,
-J-
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